Hacked on Snapchat

Your Snapchat was taken. Here's the next hour.

Snapchat compromises often come with extortion. Don't pay. Preserve. Call.

Does this look familiar

  • Logged out and your password doesn't work
  • Email or phone changed; a notification came from Snapchat
  • Friends receiving snaps or links you didn't send
  • Someone threatening to release private content unless you pay
  • A login from a location you've never been

Do these, in order

  1. Email and carrier first

    Before touching Snapchat: from a clean device, change your email password, enable app-based two-factor, sign out of all sessions, and check recovery options. Call your carrier for an account PIN and port-freeze. Full first hour.

  2. Reset the password from accounts.snapchat.com using your email or phone. If both were changed, use the support form under "My account is hacked" with the username, original email and the phone number that was on the account.

  3. Once in: Settings → Two-Factor Authentication (authenticator app, not SMS). Then Settings → Session Management: log out everywhere else. Check Email and Mobile Number for changes.

  4. Review My Account → Login Verification and Connected Apps. Remove anything unfamiliar.

  5. If there's an extortion threat: do not pay, do not delete the conversation. Screenshot everything including the username and any payment details they gave you. Report in-app, and if you're under 18 or the content involves a minor, report to NCMEC's Take It Down service.

  6. Change the password anywhere it was reused and tell close friends not to click anything from you until you say so.

Avoid

  • Paying. The demand doesn't end; it resets.
  • Deleting evidence out of embarrassment. Investigators need it.
  • Engaging further with the extorter. Block only after everything is documented.

After you're back in

Make sure it can't happen the same way twice.

  • Figure out how they got in. The fix depends on the door they used, and there's usually more than one.
  • Close that door specifically, then the ones next to it.
  • Assume the same people will try again. They usually do.
  • Check your passwords and email against known breaches with a free account, and run the exposure scorecard. Or let us do the whole thing.